Reports to: Director of Customer Service
Position Type/Hours of Work: Full Time
Job Description
Summary/Objective: To be directly responsible for quality control inspections, conducting homeowner orientations, customer service and general warranty processes. This position ensures that the Company’s quality standards and customer satisfaction goals are being met or exceeded and is responsible for the daily operation of the field side of the Quality Control / Warranty Services Department processes and procedures for the Company.
Essential Functions:
Skills/Competencies:
Supervisor Responsibilities: This position has no supervisory responsibilities.
Work Environment: This job operates in a professional onsite building/project environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is required to frequently inspect projects and may be exposed to ongoing construction and various weather conditions. The noise levels in the work environment may range from moderate to loud.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The employee is frequently required to use hands to finger, handle or feel. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch and/or crawl. The employee must also occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision and color vision. This role requires near vision, i.e. the ability to perceive details at close range (within a few feet).
Travel: No travel is expected for this position
Education and/or Experience:
ADA/EEO Statement: Edward Andrews Homes (EAH) will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of this job. EAH is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran status, citizenship status, and any other characteristic protected by federal, state, or local laws.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. He or she will be required to follow any other instructions and to perform any other duties or assist with any other projects as requested by the Senior Quality Manager. Duties, responsibilities and activities may change at any time with or without notice.
Apply now and be sure to include your resume and cover letter.
Edward Andrews Homes will reasonably accommodate qualified individuals with a disability so that they can perform the essential function of this job. Edward Andrews Homes is an equal opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran status, citizenship status, and any other characteristic protected by federal, state, or local laws.